Questions, sizing help, or order support? We’re here to help.
Email: support@urbanjax.store

Email Support

For the fastest paper trail, email us at support@urbanjax.store.
What to include (if applicable):

Order number

Full name & contact number

Photos (for damage/defect/incorrect item)
Response time: We aim to reply within 1 business day.

Live Chat

Prefer real-time help? Use Live Chat on the site (bottom-right chat icon).
If we’re away, you can leave your email and we’ll follow up.

Don’t see the chat bubble yet? It may be outside support hours. Please email support@urbanjax.store.

Chatbot Support

Our on-site Chatbot can answer quick questions 24/7 (e.g., order status basics, returns steps, care tips).
If it can’t resolve your issue, choose “Talk to a human” and we’ll take over via email or live chat.

Customer Feedback

We’d love to hear from you, fit tips, fabric notes, ideas for future colors, anything.
Send feedback directly to support@urbanjax.store with the subject “Feedback”.

Order or Shipping Inquiries / Order Help

For order changes, address updates, or shipping questions:

Email support@urbanjax.store with your order number.

Tell us what you need changed (item, size, address).

If your order already shipped, we’ll explore carrier options.

Tracking Issues

Not seeing updates, or tracking looks stuck?

Double-check your tracking link from the shipment email.

If you have an account, go to My Account → Orders to view status.

Still unsure after 48 hours? Email support@urbanjax.store with your order number and we’ll investigate with the carrier.

Connected on Social Media

Follow Urbanjax for styling ideas, care tips, and early access to drops:

Facebook: https://facebook.com/urbanjax

Pinterest: https://pinterest.com/urbanjax

Business Information:

Business Name: Urbanjax

Business Hours: 09:00AM to 05:00Pm EST (Mon-Fri)

Business Number: +1 (912) 432-5513

Business Mail: support@urbanjax.store

Business Address: 2101 Royal Oaks Dr, League City, TX 77573, USA