Get in Touch with UrbanJax
We value clear, reliable, and transparent communication. Whether you have a question about our leather jackets, need an update on your order status, or require post-purchase assistance, our team is here to provide accurate and timely support.
Customer Support Availability
Our dedicated support team is available to assist you during the following business hours:
- Days: Monday – Friday
- Hours: 09:00 AM – 05:00 PM (GMT-10:00)
- Note: Messages received outside of these hours will be prioritized and reviewed on the next business day.
Our goal is to resolve your inquiries as quickly as possible. While general questions are typically answered within 1–2 business days, more complex requests such as return processing or order verification may require up to 3 business days for a thorough review.
How to Contact Us
Email Support (Preffered): Email is the most reliable way to reach us, ensuring your request is tracked and handled efficiently.
- Email: support@urbanjax.store
To help us assist you faster, please include the following in your email:
- Your full name.
- Order number (if applicable).
- A clear description of your request or concern.
Mailing Address For official correspondence or authorized returns, you may contact us at our registered business address:
- UrbanJax
- 226 Lewers St, Honolulu Hawaii 96815, United States
- Recommendation: We advise using a trackable shipping method when sending any physical items.
How We Can Assist You
Our team is fully equipped to help you with:
- Product Inquiries: Detailed information regarding sizing, materials, and product availability.
- Order Support: Real-time updates on shipping, tracking, and delivery.
- Returns & Refunds: Step-by-step guidance on how to manage your returns in accordance with our policy.
- Billing & Payments: Clarification regarding payment authorization or order receipts.
- General Feedback: We value your input and use it to refine our collections and services.
Our Communication Approach
At UrbanJax, we maintain a professional, factual, and helpful tone. We do not believe in pushy sales tactics. Our focus is on providing you with clear, policy-driven information to resolve your concerns in a straightforward and transparent manner. When dealing with returns or financial adjustments, we will always provide written confirmation so you have a clear record of the process.
Data Privacy & Security
Your privacy is paramount. All communication is handled in strict accordance with our Privacy Policy.
- We use your information solely for support and order-related purposes.
- We will never ask for your sensitive payment information (such as credit card numbers) via email. Please remain vigilant and do not share such details in any email correspondence.
Tips for Faster Assistance
- Be Detailed: Clearly describe your issue in the initial email.
- Stay in One Thread: Please reply within the same email thread for follow-ups so we can track the full history of your query.
- Patience is Key: Please allow our team the standard 1–2 business days to respond before sending a follow-up, as this helps us manage our queue more effectively.