Payment Policy

Our Payment Commitment

At UrbanJax, we prioritize a secure, seamless, and transparent checkout experience. This policy details how we manage and protect your payment information when you shop with us.

Accepted Payment Methods

We offer a secure and streamlined checkout process through our trusted payment partner:

  • PayPal: We accept secure payments through PayPal.
  • General Terms: All orders must be fully paid and authorized before we initiate the processing and fulfillment stages.

Payment Authorization & Verification

Upon checkout, your payment is subject to validation by your financial institution.

  • Successful Authorization: Once your payment is approved, your order will proceed to our fulfillment queue.
  • Authorization Failure: If your payment is declined, the order will not be completed. Please note that UrbanJax is not liable for transactions declined due to bank or card issuer restrictions.

Security & Data Protection

We utilize industry-leading technology to ensure your sensitive data remains private.

  • Encrypted Transactions: Every transaction on our site is protected by SSL (Secure Socket Layer) encryption, ensuring your data is transmitted safely to our payment processor.
  • Data Privacy: Your full payment details are never stored on our servers; they are processed securely by PayPal’s encrypted systems. We do not have access to your private credit card or banking information.

Currency Details

All prices and transactions on our website are processed exclusively in United States Dollars (USD).

Order Modifications & Cancellations

You may request to modify or cancel your order only within 2 hours of placing it.

  • Requests must be submitted before our team begins the processing phase.
  • Once an order has entered the fulfillment stage, modifications or cancellations are no longer possible.

Managing Failed Transactions

If you encounter a declined payment, we recommend the following:

  • Verify that your billing details are correct.
  • Check that your account or card has sufficient funds.
  • Contact your bank if the issue persists, or attempt the purchase using a different card linked to your PayPal account.

Refunds & Financial Adjustments

Refunds are governed by our Return and Refund Policy.

  • Any approved refund will be credited back to your original payment method (the same PayPal account or card used for the initial purchase).
  • Please allow for standard processing times as defined by your payment provider after we initiate the refund.

Fraud Prevention & Transaction Review

To maintain a safe shopping environment, all orders may be subject to a fraud review process.

  • Orders flagged as suspicious may be delayed or cancelled at our discretion.
  • We reserve the right to require additional identity verification for certain orders to protect both our customers and our business.

Taxes & Local Duties

Applicable sales tax is calculated at checkout based on your shipping address. Customers are responsible for any additional taxes, duties, or import fees that may be required by local regulations, if applicable.

Payment Disputes & Chargebacks

If you experience any issue with your purchase, we kindly ask that you contact our support team at support@urbanjax.store before initiating a chargeback. We are committed to resolving disputes directly and fairly. Unauthorized chargebacks will be investigated, and we reserve the right to contest claims that are found to be invalid.

Policy Updates

We reserve the right to amend this policy periodically to reflect changes in our payment systems or security protocols. Any updates will be posted directly to this page.

Contact Us

For any payment-related queries, our team is here to assist:

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