Shipping Policy

Our Commitment to Your Style

At UrbanJax, we understand that when you choose a premium leather jacket, you are not just buying a piece of clothing; you are investing in a timeless style statement. We are committed to ensuring that your jacket reaches you in pristine condition and in the shortest time possible. Our logistics team works tirelessly to ensure that our genuine leather craftsmanship is delivered to your doorstep across the United States with the care it deserves.

Order Processing & Handling

Before your jacket leaves our facility, our quality control team conducts a final inspection to ensure it meets the UrbanJax standard.

  • Handling Time: We require 1 to 2 business days to process, inspect, and package your order for shipment.
  • Operational Days: Our fulfillment center operates Monday through Friday. Orders placed on weekends or public holidays will be processed starting the next business day.
  • Order Cut-off Time: To ensure your order is processed within our standard handling timeframe, please place your order by 4:00 PM (GMT-10:00). Orders placed after this time will be moved to the next business day’s processing queue.

Shipping Transit & Delivery Estimates

Once your package is handed over to our shipping partners, you can expect the following delivery schedule:

  • Transit Time: After dispatch, your order will take approximately 3 to 4 business days to arrive at your location within the United States.
  • Total Delivery Time: Combining our handling time (1–2 days) and transit time (3–4 days), your estimated total delivery time is 4 to 6 business days.

Please note: While we make every effort to ensure timely delivery, factors such as extreme weather or carrier-specific delays might occasionally impact the final delivery date.

Pricing, Taxes & Currency

At UrbanJax, we believe in complete transparency regarding your purchase.

  • Currency: All transactions on our store are processed in United States Dollars (USD).
  • Shipping Rates: We offer a Flat Rate Shipping fee of $10.00 USD on all orders across the United States. This rate is fixed, regardless of the number of items in your cart.
  • Taxes: Applicable sales tax is calculated based on the shipping destination and will be clearly displayed during the checkout process before you finalize your purchase. We do not have any hidden fees.

Shipping Carriers

To ensure reliability and speed, we partner with trusted national carriers. While we primarily utilize major networks to ship across the United States, we reserve the right to select the most efficient carrier based on your specific location to ensure the safest delivery of your UrbanJax garment.

Product Condition & Responsibility

Quality is at the core of our business.

  • Quality Assurance: Before shipment, every jacket undergoes a rigorous quality check to ensure the leather is flawless, the stitching is precise, and the hardware is functioning correctly.
  • Responsibility: UrbanJax is responsible for your order until it is handed over to the shipping carrier. Once the carrier marks the package as “Delivered” to the address provided, the responsibility shifts to the recipient. We advise customers to ensure the delivery location is secure.

Incorrect Address & Address Verification

We urge all customers to double-check their shipping details before finalizing their order.

  • Verification: Please ensure that your apartment number, zip code, and city are accurate.
  • Issues: If you realize you have entered an incorrect address, please email us at support@urbanjax.store within 2 hours of placing your order. Once a package is in transit, we are unable to change the delivery destination. Any costs incurred due to undeliverable addresses caused by customer error will be the responsibility of the customer.

Order Cancellation Policy

We understand that sometimes plans change.

  • Cancellation Window: You may request a cancellation of your order within 2 hours of placing it.
  • How to Cancel: Please send an urgent email to support@urbanjax.store with the subject line “CANCEL ORDER #OrderNumber.”
  • Beyond the Window: Once an order moves into the “Processing” or “Shipped” stage, it can no longer be cancelled. At that point, you would need to follow our standard Return Policy once the package arrives.

Lost or Damaged Shipments

Your peace of mind is our priority.

  • Damaged Items: If your package arrives damaged, please take photos of both the shipping box and the jacket inside. Contact us within 48 hours of delivery so we can initiate a claim with the carrier and provide you with a resolution.
  • Lost Packages: If your tracking status shows “Delivered” but you haven’t received your package, please check with neighbors or your local carrier office first. If the package remains missing after 24 hours, contact us, and we will do our best to support you in locating the shipment.

Contact Us

Should you have any questions regarding your shipment, or if you simply need an update on your order status, our support team is always here to assist.

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