Return and Refund Policy

Our Returns Philosophy

At UrbanJax, we want you to feel as confident in your purchase as you look in our leather jackets. If your order isn’t a perfect match, we have established a clear and fair process to ensure your experience remains seamless.

Window for Returns

You have a 30-day window starting from the date your package arrives to initiate a return or exchange. We recommend checking your order as soon as it reaches you to ensure it meets your expectations.

Criteria for Eligibility

To maintain our standard of quality, we only accept returns for brand-new, unworn products.

  • The jacket must be in its original condition, free of odors, stains, or signs of wear.
  • All original tags, labels, and product packaging must remain attached and intact.
  • Items that show signs of usage or have been laundered will not qualify for a return.

Valid Reasons for Returns

We understand that shopping for leather apparel online requires a leap of faith. We accept returns for both defective items and non-defective requests, such as sizing adjustments or style preference changes.

Logistics of Return Shipping

We believe in a transparent return process. The cost of return shipping is the responsibility of the customer. This applies to all returns, including those for sizing adjustments or personal preference. We recommend using a shipping service that provides a tracking number, as we cannot be held responsible for packages lost during their return journey.

  • Exception for Quality Issues: In the rare event that an item is received in a defective, damaged, or incorrect condition due to an error on our part, UrbanJax will accept responsibility for the return shipping costs.

Provision of Return Labels

  • Standard Returns: As return shipping is the customer’s responsibility, UrbanJax does not provide pre-paid return labels for “change of mind” or size-related exchanges. Customers are kindly requested to arrange and pay for the return shipment through their chosen courier service.
  • Defective or Incorrect Items: Should you receive a defective, damaged, or incorrect item, please notify us within 48 hours. In such cases, we will issue a pre-paid return shipping label or provide reimbursement instructions to ensure you incur no shipping costs for the return.

Our Policy on Restocking Fees

We value your loyalty to UrbanJax. Therefore, we do not charge any restocking fees on returns or exchanges. The full purchase price of the item will be eligible for a refund (minus original shipping fees).

Step-by-Step Return Procedure

  1. Contact Us: Email our support desk at support@urbanjax.store with your order number.
  2. Authorization: Our team will review your request and provide you with the necessary return instructions and address.
  3. Dispatch: Securely package your item and mail it back to us via your preferred trackable courier.
  4. Processing: Once we receive the package, our quality control team will perform a final inspection.

Refund Timeline

Once your return is verified, we will initiate your refund. Please allow 7 business days for the transaction to be processed back to your original payment method. Depending on your bank, it may take a few additional days for the funds to appear in your statement.

Status of Late or Missing Refunds

If you haven’t received your refund within the promised 7 day window, we suggest checking with your bank or credit card provider, as processing times can vary. If you still don’t see it, please reach out to us, and we will happily verify the transaction status on our end.

Guidance on ‘Change of Mind’

We understand that style choices can change. If you have simply changed your mind about a product, you are welcome to return it under our 30-day policy, provided the jacket remains in new, unworn condition. Please note that for returns of this nature, the customer is responsible for all associated return shipping costs, and we do not provide pre-paid return labels.

Facilitating Exchanges

If you need a different size, we make exchanges simple. The most efficient way is to return your original item and place a new order for the desired size. This ensures you get your new jacket as quickly as possible.

Protocols for Damaged or Faulty Items

In the rare event that an item arrives with a defect, please contact us within 48 hours of delivery. Please provide photos of the issue so we can assess the situation and resolve it promptly either through a full refund or a complimentary replacement.

Contact Us

For any inquiries regarding this policy, our support team remains at your disposal:

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