Last updated: September 27, 2025
Questions? support@urbanjax.store
1) Scope
This Privacy Policy explains how Urbanjax (“we,” “us,” “our”) collects, uses, shares, and protects your information when you visit urbanjax.store or interact with our services (collectively, the “Site”). By using the Site, you agree to this Policy.
2) Information We Collect
Information you provide
Contact details (name, email, phone)
Shipping & billing addresses
Order details (products, size, price, timestamp)
Messages to support or feedback you send us
Optional marketing preferences
Information we collect automatically
Device & browser data (IP, device type, OS, browser)
Usage data (pages viewed, time on page, clicks, referring/exit pages)
Approximate location derived from IP (city/region)
Cookies or similar technologies to remember your settings and analyze Site usage
Payment information
Card and wallet details are processed by our PCI-DSS compliant payment partners (e.g., Stripe/PayPal if enabled). We do not store full card numbers or CVV on our servers.
3) How We Use Information
We use your information to:
Process, fulfill, and deliver orders; provide order updates & tracking
Offer customer support and handle returns/refunds
Prevent fraud, secure our services, and enforce our terms
Improve the Site, products, and customer experience
Send transactional emails (order confirmations, shipping notices)
Send marketing communications if you’ve opted in (you can unsubscribe anytime)
4) Cookies & Similar Technologies
We use cookies and similar tools to:
Keep you signed in and remember your cart
Measure Site performance and improve features
(If enabled) support analytics/ads tools like Google Analytics/Ads
Your choices: Most browsers let you block or delete cookies. Doing so may affect Site functionality. If you see a cookie banner on the Site, use it to manage preferences.
5) Analytics & Advertising Partners (if enabled)
We may use services such as Google Analytics or Google Ads to understand performance and, where applicable, deliver relevant promotions. These providers use cookies/identifiers. You can learn about Google’s practices and opt-out via your ad settings or device settings.
6) Sharing Your Information
We do not sell your personal information. We share it only with:
Service providers: payment processors, fraud-prevention tools, hosting & IT, email/SMS services, analytics, fulfillment & shipping carriers strictly to operate the store
Legal & safety: to comply with law, respond to lawful requests, or protect our rights/users
Business transfers: in connection with a merger, acquisition, or sale of assets (your information remains protected by this policy or a successor policy)
7) Data Retention
We keep personal information only as long as needed for the purposes above typically:
Order & tax records: retained as required by applicable law
Customer support records: retained to manage your requests and our operations
When no longer needed, we securely delete or anonymize data.
8) Security
We use administrative, technical, and physical safeguards to protect information, including HTTPS/SSL across the Site and tokenized card processing via PCI-compliant partners. No method of transmission or storage is 100% secure; we continuously improve our safeguards.
9) Your Choices & Rights
Access/Update: Ask for a copy of your information or request correction of inaccuracies.
Delete: Request deletion of your personal information (subject to lawful exceptions).
Marketing opt-out: Click “unsubscribe” in emails or contact us.
Cookie controls: Use your browser settings or our cookie banner (if shown).
To make a request, email support@urbanjax.store with the subject “Privacy Request” and include the email/phone you used on the Site. We may ask to verify your identity.
10) “Do Not Sell or Share” / State Notices (where applicable)
If your state provides specific privacy rights (e.g., CA/VA/CO/CT/UT), you may have additional choices such as limiting certain data uses. Contact support@urbanjax.store to exercise available rights. We do not sell personal information.
11) Children’s Privacy
Our Site is not intended for children under 13. We don’t knowingly collect personal information from children. If you believe a child provided information, contact us and we’ll delete it.
12) International Visitors
Our store primarily serves the United States. If you access the Site from outside the U.S., your information may be processed in the U.S., where laws may differ from those in your country.
13) Third-Party Links
Our Site may link to third-party websites we don’t control. Their privacy practices are governed by their own policies. please review them before sharing information.
14) Changes to This Policy
We may update this Policy to reflect changes in our practices or legal requirements. The “Last updated” date at the top shows when changes were made. If changes are material, we’ll provide a reasonable notice (e.g., posting an update on the Site).
Business Information:
Business Name: Urbanjax
Business Hours: 09:00AM to 05:00Pm EST (Mon-Fri)
Business Number: +1 (912) 432-5513
Business Mail: support@urbanjax.store
Business Address: 2101 Royal Oaks Dr, League City, TX 77573, USA
